What is the Key Differentiator of Conversational AI?

By |2023-03-03T14:56:25+04:00July 25th, 2022|Chatbot Programming|

The natural language processing functionalities of artificial intelligence engines allow them to understand human emotions and intents better, giving them the ability to hold more complex conversations. Conversational AI for contact centres helps boost automated customer service by learning to understand the vocabulary of specific industries, but it’s also technology that gets granular with language.